Get in Touch With Our Team
Support is on hand to help with account queries, verification checks, withdrawal delays, deposit issues, technical faults, or general feedback. Our team can guide you through safer-gambling settings, game questions, and any security concerns. For quick replies use live chat, or email and phone for more detailed enquiries. We aim to respond promptly, and will escalate any complicated case to a specialist adviser for resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat 24/7; typical email response within 1 business day |
| General enquiries | [email protected]; account and billing queries; reply Mon-Fri |
| Affiliate enquiries | [email protected]; partner and marketing requests; Mon-Fri, 09:00-17:00 |
| Phone | +44 20 7946 8352; UK line for urgent account assistance; Mon-Fri 09:00-18:00 |
| Working hours | Live chat 24/7; email replies Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues or cases needing documents, please email our support team at [email protected]. Email is the preferred contact method as it lets you attach files and provides a clear audit trail. Include a concise subject line and up-to-date contact details to avoid delays, and attach any relevant documents or screenshots to help us resolve your enquiry faster.
Contact Form
Response Time
Support response times vary by channel and issue. Most enquiries are answered within one business day, with live chat often instant and email replies typically within 24 hours. Complex cases such as verification checks or technical investigations may take several days while we gather information. We’ll keep you updated throughout the process and advise if any further documentation or follow-up is needed.
Feedback
Your feedback helps us improve the site. Please share any suggestions, ideas or issues you spot, we review every message carefully and use what we learn to make the site easier to use, quicker and fairer. Send your thoughts via the contact form or email [email protected]. We consider all feedback when planning updates, new features and service improvements.